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Privacy Policy

Flight Creative Group the owner / developer of "FlightDeck Marketing" is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the FlightDeck Marketing site and governs data collection and usage. By using the FlightDeck Marketing  site, you consent to the data practices described in this statement.

Collection of your Personal Information
Flight Creative Group collects personally identifiable information, such as your email address, name, home or work address, or telephone number. Flight Creative Group also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests, and favorites.

There is also information about your computer hardware and software that is automatically collected by Flight Creative Group. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Flight Creative Group for the operation of the service, to maintain the quality of the service, and to provide general statistics regarding use of the Flight Creative Group site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Flight Creative Group's public message boards, this information may be collected and used by others. Note: Flight Creative Group does not read any of your private online communications.

Flight Creative Group encourages you to review the privacy statements of websites you choose to link to from Flight Creative Group so that you can understand how those websites collect, use, and share your information. Flight Creative Group is not responsible for the privacy statements or other content on websites outside of the Flight Creative Group and Flight Creative Group family of websites.

Use of your Personal Information
Flight Creative Group collects and uses your personal information to operate the Flight Creative Group website and deliver the services you have requested. Flight Creative Group also uses your personally identifiable information to inform you of other products or services available from Flight Creative Group and its affiliates.

Flight Creative Group may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Flight Creative Group does not sell, rent, or lease its customer lists to third parties. Flight Creative Group may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Flight Creative Group may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Flight Creative Group, and they are required to maintain the confidentiality of your information.

Flight Creative Group does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Flight Creative Group keeps track of the websites and pages our customers visit within Flight Creative Group, in order to determine what Flight Creative Group services are the most popular. This data is used to deliver customized content and advertising within Flight Creative Group to customers whose behavior indicates that they are interested in a particular subject area.

Flight Creative Group Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Flight Creative Group or the site; (b) protect and defend the rights or property of Flight Creative Group; and, (c) act under exigent circumstances to protect the personal safety of users of Flight Creative Group, or the public.

Use of Cookies
The Flight Creative Group website uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Flight Creative Group pages, or register with Flight Creative Group site or services, a cookie helps Flight Creative Group to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Flight Creative Group website, the information you previously provided can be retrieved, so you can easily use the Flight Creative Group features that you customized.

You can accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Flight Creative Group services or websites you visit.

Security of your Personal Information
Flight Creative Group secures your personal information from unauthorized access, use, or disclosure. Flight Creative Group secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

SMS Communications Policy
Note: This Policy is for SMS Marketing Only – This does not supersede Flight Creative Group’s Privacy Policy.

At Flight Creative Group, we value your privacy and make every effort to respect your wishes and personal information. In line with this commitment, we have established the following policy for the use of our SMS marketing service. Please read it carefully to understand how we collect, use, and manage your phone numbers.

Sharing of SMS Phone Numbers
SMS opt-in or phone numbers for the purpose of SMS are not shared with any third parties or affiliate companies for marketing purposes.

Collection of Phone Numbers
We collect your phone number only when you voluntarily provide them to us, for example, during transactions, inquiries, or when you sign up for our promotional messages. You can opt in to receive these SMS messages either by clicking on “Agree to Receive SMS Messages Consent Box” or on the subscribe box by checking your SMS sign-up and providing your phone number.

Use of Phone Numbers for SMS Messaging
Your phone numbers are primarily used to provide you with personalized services, updates, and promotional offers. These text messages may relate to our products, services, discounts, or any updates that we think may interest you. We may also provide special discounts or offers through SMS messages. SMS messaging charges may be applied by your carrier. We will only share your phone number with our SMS provider, subject to their privacy policy. We use our private SMS platform to send all SMS communications to users who have opted in.

Standard Messaging Disclosure
If at any time you wish to stop receiving marketing messages from us, you can opt out by Texting STOP to opt-out.

Messaging Frequency May Vary
Message and data rates may apply. You can opt-out at any time by texting ‘STOP.’ For assistance, text ‘HELP’ or visit our Privacy Policy Page.

Please note that the opt-out process may take up to 10 business days to become effective. During this period, you may still receive some messages from us.

Privacy Policy for Phone Numbers
Once you have opted out, we will not send you any more SMS messages, nor will we sell or transfer your phone number to another party.

Changes to this Statement
Flight Creative Group will occasionally update this Statement of Privacy to reflect company and customer feedback. Flight Creative Group encourages you to periodically review this Statement to be informed of how Flight Creative Group is protecting your information.

Contact Information
Flight Creative Group welcomes your comments regarding this Statement of Privacy. If you believe that Flight Creative Group has not adhered to this Statement, please contact Flight Creative Group at This email address is being protected from spambots. You need JavaScript enabled to view it.. We will use commercially reasonable efforts to promptly determine and remedy the problem.

Version 6.0 Effective Date: July 1, 2026

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Written by Juergen Klingenberg on . Posted in Main pages.

Not just a CRM

FlightDeck - Not JUST a CRM

A CRM platform sales teams will love

  • Save hours by using automated lead nuturing

    Never miss a follow-up with automated sales conversations and AI-powered prompts to focus on the right leads.

  • Harness sales insights

    Deep dive into real-time sales reports and grasp the ins and outs of your sales funnel with AI suggestions. Use scoring to forecasting, goal-setting, team monitoring and advanced sales metrics tools help you to make swift, informed decisions.

  • A CRM tailored to your business

    Seamlessly switch to a sales tool that matches every step of your buyer’s journey. FlightDeck is more than just a pipeline its a fully customizable platform to match your exact needs and process.

Saves hours of work every day

  • 62%

    Saved follow-up time by

    Titan Builders saves more than 60% of its time following up on leads compared to its previous process.

  • 56%

    Cut sales cycle by

    Sleep & Spas cut their Sales Cycle from approximately 30 days to 10 days in 8 months. Leads to Sales in Weeks, not Months

  • 2 Days

    Reclaimed per week

    Brown Tours saved 16 hours a week by integrating their advanced tools. Spend those two days selling, not updating spreadsheets.

And this is where FlightDeck leaves the competition behind

Yes, Like most other CRM's FlightDeck lets you track your sales pipeline, optimize leads, manage deals and automate your entire communication proces, but it does so much more...

  • Sales & Website Building

    • Funnel & Website Builder: No-code page building featuring artificial intelligence (Funnel AI) to auto-generate layouts, copywriting, and SEO metadata.

    • Booking Calendars: A built-in scheduling system to replace tools like Calendly or Acuity, offering round-robin routing and class/event bookings.

    • Document & E-Signature: Send legally binding contracts, documents, and proposals directly from the CRM with drag-and-drop signature fields.

  • Built-In Artificial Intelligence

    • AI Employee & Conversation AI: Autonomous bots capable of engaging in inbound SMS/web chat conversations, qualifying leads, and booking appointments.

    • Content AI: AI assistance to help generate social media posts, email sequences, and blog outlines.

    • Reviews AI: Auto-pilot and suggestive modes for responding to customer feedback and reviews

  • Communication & Marketing

    • Unified Conversations Inbox: Combines emails, two-way SMS/MMS, WhatsApp, and social media DMs into a single thread.

    • Phone System (LC Phone): Built-in VoIP with call tracking, call recording, routing, and "Missed Call Text Back" features.

    • Social Planner: Schedule and publish directly to Facebook, Instagram, Google My Business, and LinkedIn within the app.

    • Email Marketing: Drag-and-drop email builder that supports unlimited email sending and A/B testing.

  • CRM, Operations & Reporting Tools

    • Pipelines & Contact Management: Customizable drag-and-drop deal pipelines with automated trigger actions.

    • Workflow Automations: A visual builder with triggers and multi-channel actions to seamlessly move prospects from lead to customer.

    • Courses & Communities: Host online courses, memberships, and community groups natively inside the system.

    • Reporting & Analytics: Direct integration with Google, Meta, LinkedIn, SEO services for live and ongoing reporting and tracking. 

Everything you need to grow your business; even on the go!

We make it easy to run your business top to bottom and on the go, with real support when you need it. Part of every plan... 

  • Mobile App - Run your business from anywhere.
  • Collect Money Anytime - Using the App, gives you access to collecting payments and donations on the go...
  • Automation - Set it up once and let it run.  Get results, reports and instant communications with customers, even while you sleep...
  • Track Calls, Text and Emails - Stay informed of every point of communications with your leads, clients and staff.

Read more …Not just a CRM

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FlightDeck By Industry

Created for your growing business

Every industry has unique needs when it comes to Customer Relationship Management (CRM) and business automation. FlightDeck has the flexibility to meet your growing small business’s needs.

Schedule Demo

A few of the Business Types already using FlightDeck

  • Accounting

    Make your sales and marketing as organized and automatic as your bookkeeping with FlightDeck's CRM for accountants.

  • Coaches

    Coaches use FlightDeck to build custom funnels, host digital courses, manage calendars for 1-on-1 sessions, and trigger automated drip campaigns for webinar registrants.

  • Consultants

    Close more contracts and focus on doing game-changing work for your clients by automating your marketing.

  • Gyms & Fitness

    Increase new memberships, manage attendance, and grow your business with sales and marketing automation.

  • Health & Wellness

    Start with pre-built marketing automation templates to capture more leads, respond to them quickly, and eliminate repetitive tasks.

  • Insurance

    Reduce admin work, sell more policies, make renewals easier, and take your agency to the next level of success.

  • Marketing Agencies

    Organize all your contacts and automate repetitive tasks so you can focus on creative work and scaling your business.

  • Nonprofits

    Get organized, reduce administrative overhead, and generate more impact by automating your processes with FlightDeck.

  • Photography

    Gather more leads, close sales, and create predictable income when you automate your photography business with FlightDeck.

  • Professional Services

    Help your small team get organized and operate more effectively so your business runs like a well-oiled machine and can grow quickly.

  • Real Estate

    Organize and automate the marketing side of your business so you can focus on creating amazing client experiences.

  • Startups

    Start strong with the CRM and automation software that grows with you as your company grows.

  • Pool and Hot Tub Dealers

    A pool dealer benefits from FlightDeck by centralizing lead management, automating critical follow-ups during a highly seasonal buying window, and streamlining service dispatching.

  • Local Service Providers

    (Contractors, Plumbers, Med Spas) These businesses benefit from FlightDeck's "Missed Call Text Back" feature, which automatically sends a text message to prospective customers who call after hours, capturing leads that would otherwise be lost.

  • Paving Companies

    Paving is a high-ticket, weather-dependent, and highly localized business. FlightDeck can addresse these industry-specific needs in several key ways.

Don’t see your industry?

Contact us to find out if FlightDeck is a good fit for your business needs.

Book A Demo

Read more …FlightDeck By Industry

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Frequently Asked Questions

Frequently Asked Questions

Don't see the answers here?

Just Ask Peeve!

Peeve is well trained to answer your questions about the platform or how to get signed up.. and when he runs out of resources, helps connect you to somone with a pulse!
Just Click the PeeveChat Icon on the right, or call him directly at +1 866-810-5155

Talk to Peeve

  • What is a Contact

    A contact is a single person recorded in your account. FlightDeck lets you store critical information, including your contact’s phone number, email, address, as well as meeting histories, payments, invoices, conversations, emails and notes and beyond.

    You’ll be able to make every customer feel like an important individual, because that’s what they are.

    The specific details you record about your contacts can easily be edited and added. FlightDeck is designed to adapt itself to exactly the data you need to store about your customers. 

  • How much does it cost to add more contacts?

    You can add / store unlimited contacts. No extra costs. Why would anyone limit how many customers you have?

  • What counts as a user?

    A user is someone who has authority to access the FlightDeck software via their own username and password. Users can be managed via an admin account.

    How many users are included? FlightDeck lets you add as many team members you need at no additional cost. 

    Users can be added or modified anytime by you from your settings > "MyTeam" menu.  

  • FlightDeck Implementation

    FlightDeck implementation is designed to give you the strategy, training, support and done-for-you services you need to get up and running as quickly as possible in the beginning and maximize the value you get from FlightDeck in the long term.

    Depending on your chosen plan it can include:

    • Business mapping session with an automation expert
    • Email, Calendar and Social Media Connectivity
    • Done-for-you automations
    • Proven Automation Templates
    • Data import Migration services
    • Weekly, monthly and quarterly strategy calls with an expert
    • Integration of third-party tools
    • CRM and Customer Data Custimization
    • Build-out of Email Templates and Campaigns

  • Is "Implementation" Required

    No! You are not required to have our team do the Implementation for you. You can use your own staff or external expert if you wish.

    Things to keep in mind:  After over 20 years of helping small businesses implement software, build marketing plans, build website and run social media, we’ve seen that the businesses that have the most success and get the most value for their money are those who have strategy, support and services to help them implement their software.

    When companies fully execute, they experience game-changing results. Conversely, those who purchase the software with good intentions but don’t fully execute, fail to get results, and that doesn’t benefit anyone.

    We understand that no one likes a bigger price tag on their software, but this is one of those “you’ll thank us later” situations. The time and money you’ll save with a successful implementation will far exceed your investment in even the most robust implementation package we offer.

  • Billing and Renewals

    Can I cancel at any time? Yes. However, if you’re on an annual contract, please be aware that you’ll be charged a $299 early termination fee if you cancel your subscription before the end of your one-year contract term.

    To cancel, initiate your cancellation request at least 10 days prior to the next invoice date by calling Customer Support at 1-866-810-5155 and talking to a FlightDeck representative.

  • Processing Payments

    Are there separate fees for receiving customer payments with FlightDeck?

    Yes. But not from us.  Flightdeck gives you the choice which payment processor you wish to connect with. They will have different fees and percentages for their services. In most cases, FlightDeck will allow you to connect directly with their system for auhtorizations and processing payments via the platform.  We recomment that you verify any fee or external conenction costs with your provider. 

    Typically, each processor will charge their standard processing fee for each payment that is collected. The rates are the same as what you’d pay if not using FlightDeck.

    When you accept payments with FlightDeck, our integrated processing, gives you complete visibility into all your transactions. This improves reporting and troubleshooting.

  • Getting Support

    What type of support do you provide?

    With FlightDeck, you’ll receive call-in support from our U.S.-based customer support team during business hours Monday-Friday, and 24/7 online Ai Chat support.

    You can also reach out to your Customer Success Manager for help with strategy and finding the resources you need. Plus, you have free access to periodic live training events and online learning platform as new features get introduced in the platform. 

    If you subscribed to a Managed Plan, you'll have access to team members based on your subscription plan. 

  • Security

    Is FlightDeck secure?

    Absolutely. FlightDeck has developed stringent information security risk management policies to ensure confidentiality, integrity and availability of your data. 

    Each user is verified by email and 2-factor Text verification to keep all data and accounts secure. 

    Security within the platform is controlled with indivudal user access levels and multi-level password verified accounts. 

  • Text Marketing

    What is Text Marketing?

    Text Marketing includes one-to-one text messages, automated text messaging, text broadcasts and individual replies from broadcast messages, plus the option of toll-free or local marketing numbers that helps you efficiently reach your leads and clients. It’s currently only available in the U.S.

    How much do text messages cost?

    SOAR Plan: (500 messages and 100 voice minutes) are included with your FlightDeck SOAR subscription, and you may upgrade to higher tiers at any time.

    Usage over your plan’s allotment is charged at $0.015 per text message and $0.01 per voice minute. This feature is currently only available to users in the U.S.

  • Local and Toll-Free Marketing Numbers

    Boost your call answer rates by presenting a local phone number to contacts based on their region.

    Local Presence Dialing automatically chooses the outbound caller ID that matches or is closest to the recipient’s area code, helping recipients feel more comfortable answering calls. This feature benefits businesses operating across multiple U.S. and Canadian regions, increasing engagement and reducing missed connections.

    The FlightDeck Phone and VSL systems is based on the Twilio Platform. Twilio is a cloud communications platform that provides APIs (Application Programming Interfaces) allowing developers to embed voice, text (SMS/WhatsApp), email, and video into their web and mobile apps. It eliminates the need for companies to build complex telecom hardware or maintain global carrier relationships.

    Key Benefits of Purchasing a FlightDeck Marketing Phone Number

    • 2-Way Communication: Enables inbound/outbound SMS & voice
    • Local or Toll-Free Presence: Builds brand trust and professional appearance
    • Integration: Connects directly to campaigns, pipelines, users, and workflows
    • Avoid Personal Numbers: Keeps business and personal calls/messages separate
    • Supports Automation: Powers workflows, voicemail, call routing and call tracking

    Pricing:

    All the phone numbers are charged monthly based on the number types. Below is the list of pricing for different number types available in the US/Canada:

    1. Local Numbers: $2.15 / month
    2. Toll-Free Numbers:  $3.15 / month

    Messaging Service - SMS

    The SMS pricing is based on the number of segments a message has, the pricing in US/Canada is as follows:

    Country Outbound SMS
    Pricing are based / segment    		 Inbound SMS
    Pricing are based / segment
    US $0.00747  $0.00747 
    Canada $0.00747  $0.00747 

    Note: The above charges include a 10% discount on the $0.0083 list price.

    This pricing is both for the local and toll-free numbers. For all the other countries, the pricing will also be based on Twilio's pricing. (Please refer twillios pricing page for more details).

    Voice Calls Costs

    The cost of voice calls depends on call duration (per minute). Below is a detailed breakdown for US and Canada.

    Outbound Calls: Total Cost: $0.0166 per minute

    Breakdown:

    • Outbound USA: $0.0126/min
      (includes 10% discount on list price of $0.014)
    • Client Minutes: $0.004/min

  • How long does setup take?

    Most teams are up and running the same day. Importing your contacts, setting up your FlightDeck and connecting your email typically takes under an hour. If you need help at any point, our support team is available with an average response time of under one hour.

  • Will FlightDeck work for my team size?

    Yes. FlightDeck works for solo salespeople and companies with hundreds of reps. All our plans allow for unlimted users, so you pay one price and grow your team as needed. Larger teams often elect to sign up with a manage plan, where dedicated FlightCrew manager can help with advanced admin controls.

  • Hidden Fees or Usage Fees

    Your subscription covers the platform features, but there are usage-based costs for telecommunications and AI services, which are standard across the industry. This includes charges for phone numbers, SMS (text messaging), emails sent, and premium AI usage.

    Subscribers attache a credit card to their account and usage fees are billed against your account as they accumulate.

    Voice and text messaging are billed based on industry standard carrier rates. 
    • Outbound SMS: $0.0079 to $0.0118 per segment (varies by network)
    • Inbound SMS: $0.0079 to $0.0118 per segment
    • Outbound Calls: $0.0085 to $0.015 per minute
    • Inbound Calls: $0.0045 to $0.010 per minute
    • Phone Number Rental: $2.15/mo for local numbers; $3.15/mo for toll-free
    • A2P Brand Registration (US required): $4.00 to $10.00 one-time fee

    Email Volume: $0.001 per email (or roughly $1.00 per 1,000 emails after free credits)
    FlightDeck Plans include 10,000 emails per month free. 

Read more …Frequently Asked Questions

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