A contact is a single person recorded in your account. FlightDeck lets you store critical information, including your contact’s phone number, email, address, as well as meeting histories, payments, invoices, conversations, emails and notes and beyond.

You’ll be able to make every customer feel like an important individual, because that’s what they are.

The specific details you record about your contacts can easily be edited and added. FlightDeck is designed to adapt itself to exactly the data you need to store about your customers. 

You can add / store unlimited contacts. No extra costs. Why would anyone limit how many customers you have?

A user is someone who has authority to access the FlightDeck software via their own username and password. Users can be managed via an admin account.

How many users are included? FlightDeck lets you add as many team members you need at no additional cost. 

Users can be added or modified anytime by you from your settings > "MyTeam" menu.  

FlightDeck implementation is designed to give you the strategy, training, support and done-for-you services you need to get up and running as quickly as possible in the beginning and maximize the value you get from FlightDeck in the long term.

Depending on your chosen plan it can include:

• Business mapping session with an automation expert
• Email, Calendar and Social Media Connectivity
• Done-for-you automations
• Proven Automation Templates
• Data import Migration services
• Weekly, monthly and quarterly strategy calls with an expert
• Integration of third-party tools
• CRM and Customer Data Custimization
• Build-out of Email Templates and Campaigns

No! You are not required to have our team do the Implementation for you. You can use your own staff or external expert if you wish.

Things to keep in mind:  After over 20 years of helping small businesses implement software, build marketing plans, build website and run social media, we’ve seen that the businesses that have the most success and get the most value for their money are those who have strategy, support and services to help them implement their software.

When companies fully execute, they experience game-changing results. Conversely, those who purchase the software with good intentions but don’t fully execute, fail to get results, and that doesn’t benefit anyone.

We understand that no one likes a bigger price tag on their software, but this is one of those “you’ll thank us later” situations. The time and money you’ll save with a successful implementation will far exceed your investment in even the most robust implementation package we offer.

Can I cancel at any time? Yes. However, if you’re on an annual contract, please be aware that you’ll be charged a $299 early termination fee if you cancel your subscription before the end of your one-year contract term.

To cancel, initiate your cancellation request at least 10 days prior to the next invoice date by calling Customer Support at 1-866-810-5155 and talking to a FlightDeck representative.

Are there separate fees for receiving customer payments with FlightDeck?

Yes. But not from us.  Flightdeck gives you the choice which payment processor you wish to connect with. They will have different fees and percentages for their services. In most cases, FlightDeck will allow you to connect directly with their system for auhtorizations and processing payments via the platform.  We recomment that you verify any fee or external conenction costs with your provider. 

Typically, each processor will charge their standard processing fee for each payment that is collected. The rates are the same as what you’d pay if not using FlightDeck.

When you accept payments with FlightDeck, our integrated processing, gives you complete visibility into all your transactions. This improves reporting and troubleshooting.

What type of support do you provide?

With FlightDeck, you’ll receive call-in support from our U.S.-based customer support team during business hours Monday-Friday, and 24/7 online Ai Chat support.

You can also reach out to your Customer Success Manager for help with strategy and finding the resources you need. Plus, you have free access to periodic live training events and online learning platform as new features get introduced in the platform. 

If you subscribed to a Managed Plan, you'll have access to team members based on your subscription plan. 

Is FlightDeck secure?

Absolutely. FlightDeck has developed stringent information security risk management policies to ensure confidentiality, integrity and availability of your data. 

Each user is verified by email and 2-factor Text verification to keep all data and accounts secure. 

Security within the platform is controlled with indivudal user access levels and multi-level password verified accounts. 

What is Text Marketing?

Text Marketing includes one-to-one text messages, automated text messaging, text broadcasts and individual replies from broadcast messages, plus the option of toll-free or local marketing numbers that helps you efficiently reach your leads and clients. It’s currently only available in the U.S.

How much do text messages cost?

SOAR Plan: (500 messages and 100 voice minutes) are included with your FlightDeck SOAR subscription, and you may upgrade to higher tiers at any time.

Usage over your plan’s allotment is charged at $0.015 per text message and $0.01 per voice minute. This feature is currently only available to users in the U.S.

Boost your call answer rates by presenting a local phone number to contacts based on their region.

Local Presence Dialing automatically chooses the outbound caller ID that matches or is closest to the recipient’s area code, helping recipients feel more comfortable answering calls. This feature benefits businesses operating across multiple U.S. and Canadian regions, increasing engagement and reducing missed connections.

The FlightDeck Phone and VSL systems is based on the Twilio Platform. Twilio is a cloud communications platform that provides APIs (Application Programming Interfaces) allowing developers to embed voice, text (SMS/WhatsApp), email, and video into their web and mobile apps. It eliminates the need for companies to build complex telecom hardware or maintain global carrier relationships.

Key Benefits of Purchasing a FlightDeck Marketing Phone Number

• 2-Way Communication: Enables inbound/outbound SMS & voice
• Local or Toll-Free Presence: Builds brand trust and professional appearance
• Integration: Connects directly to campaigns, pipelines, users, and workflows
• Avoid Personal Numbers: Keeps business and personal calls/messages separate
• Supports Automation: Powers workflows, voicemail, call routing and call tracking

Pricing:

All the phone numbers are charged monthly based on the number types. Below is the list of pricing for different number types available in the US/Canada:

1. Local Numbers: $2.15 / month
2. Toll-Free Numbers:  $3.15 / month

Messaging Service - SMS

The SMS pricing is based on the number of segments a message has, the pricing in US/Canada is as follows:

Note: The above charges include a 10% discount on the $0.0083 list price.

This pricing is both for the local and toll-free numbers. For all the other countries, the pricing will also be based on Twilio's pricing. (Please refer twillios pricing page for more details).

Voice Calls Costs

The cost of voice calls depends on call duration (per minute). Below is a detailed breakdown for US and Canada.

Outbound Calls: Total Cost: $0.0166 per minute

Breakdown:

• Outbound USA: $0.0126/min
  (includes 10% discount on list price of $0.014)
• Client Minutes: $0.004/min

Your subscription covers the platform features, but there are usage-based costs for telecommunications and AI services, which are standard across the industry. This includes charges for phone numbers, SMS (text messaging), emails sent, and premium AI usage.

Subscribers attache a credit card to their account and usage fees are billed against your account as they accumulate.

Email Volume: $0.001 per email (or roughly $1.00 per 1,000 emails after free credits)
FlightDeck Plans include 10,000 emails per month free.